Terms & Conditions

We understand that in life things come up that you may not be able to plan for. For this reason, we have established a policy that allows for some wiggle room.
We require 1 business day notice to cancel an appointment without penalty.
There will be a $50 cancellation fee in less than 24 hour notice.
LOCKOUTS, meaning that if our crew are not able to access your home on the scheduled day there will be a $75.00 FEE.
CLEANING TECHS
There will generally be 1 – 2 Cleaning Techs assigned to your home after the First Time Clean. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit.
ARRIVAL DAY
Perfect Shine Housekeeping makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ACCESS TO YOUR HOME
We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges).
PAYMENT
We accept Visa, Master Card & Discover credit cards. For ongoing service we offer the convenience of Auto-Pay through Credit/ Debit Card.
GETTING READY FOR THE CLEANING
Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered areas (shelving, countertops, etc.).
PETS
We love them! But please secure any pet that may be a threat.